Request information

Hegregvia works with small businesses, first-time shippers and growing e-commerce sellers across France who need to make sense of freight, warehousing, last-mile delivery and customs. If you have reached the point where a decision matters — choosing a forwarder, agreeing an Incoterm, planning a first import, or working out why a shipment is stuck in customs — this is where you can reach us for clear, neutral guidance. We are not a carrier and we do not sell shipping slots. That independence is deliberate: our answers are shaped by your situation, not by a rate we are trying to fill. When you contact us, tell us what you are actually trying to move or solve. The more concrete you are, the more useful our reply will be. What helps us give you a precise answer: • The type of goods — general merchandise, temperature-sensitive items, hazardous materials, fragile or high-value products. This changes everything downstream, from packaging to paperwork. • Origin and destination — a domestic French move, an intra-EU shipment, or an import/export outside the EU. Customs obligations differ sharply between these. • Approximate volume and weight, plus whether it is a one-off or a recurring flow. This determines whether you should be looking at parcels, part-loads, full loads or containers. • Your timeline and any fixed deadlines — trade shows, promotional launches, seasonal peaks. • Where you are in the process — still researching, comparing quotes you have already received, or dealing with a live problem. What you can ask us about: • Freight forwarding basics — how a shipment actually moves from booking to delivery, and who does what along the chain. • Customs paperwork — commercial invoices, packing lists, HS codes, EORI numbers, and why a missing document holds goods at the border. • Warehousing fundamentals — when storage makes sense, how pick-and-pack works, and the difference between a fulfilment centre and simple storage. • Last-mile delivery — the final leg to the customer's door, delivery windows, failed-delivery handling and returns. • Incoterms — who is responsible for cost and risk at each stage, and which term protects you in a given deal. • Choosing a freight forwarder — what to compare, which questions to ask, and the warning signs of a quote that hides costs. If you would rather read first, our guides cover each of these subjects in plain language. Many questions are answered there in more depth than a short reply allows, and they are a good starting point before you get in touch. How we respond: we reply with straightforward, jargon-free explanations. We will point you to the relevant guide, flag anything that looks risky in your setup, and tell you honestly when a question is outside our scope or needs a licensed customs broker, carrier or legal professional. We do not send high-pressure sales messages, and we do not share the details you send us. A note on what we cannot do: we do not provide binding customs rulings, we do not guarantee transit times or rates, and we do not act as your declarant. Treat our guidance as a clear map of the process so you can make informed decisions and ask carriers and forwarders the right questions. When you are ready, use the option to Request information and describe your situation in a few lines. Clear questions get clear answers — and that is exactly what we aim to give you.